Our webshop is available exclusively for business customers.
To place an order, you need to:
After submitting your registration request, our team will review your company details. Once your account has been approved, you will receive an email with your login details. After logging in, you will be able to view prices, place orders, and complete your purchase.
Our webshop is intended for business customers only.
Registration is available for companies with a valid EU VAT number.
All account requests are reviewed manually before approval.
Prices are available only to registered and approved business customers.
This allows us to provide accurate pricing, personalized service, and ensure compliance with B2B sales requirements.
Account approval is usually completed within 1 business day.
Once approved, you will receive an email with your login details
You can pay for your order by credit card, PayPal, or bank transfer. Please select your preferred payment method during checkout.
If you choose bank transfer, please wait for our proforma invoice before making the payment.
Yes.
An invoice is issued based on the company details provided during registration and will be sent by email or made available in your customer account.
Shipping costs are calculated based on weight, destination, and product type.
For standard products, shipping costs follow predefined weight ranges.
For oversized or special-handling items, shipping costs are calculated individually and confirmed after order review.
We ship to EU countries and selected international destinations.
Shipping options and costs may vary depending on the destination and the ordered products.
Orders are processed and prepared for shipment after payment has been received.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
We would like to kindly draw your attention to the fact that EU Directive 2011/83/EU on the 14-day right of withdrawal applies exclusively to consumers (private individuals acting outside their trade or profession). As our webshop operates strictly on a B2B basis, this directive does not apply to purchases made through our store.
If a return or refund is requested, we are only able to accept unopened and unused products.
All returns require prior written authorization from SoliVac and must comply with our return procedure.
We kindly ask you to carefully review your order before finalizing your purchase.
Returns are accepted only after prior written approval from SoliVac.
Before sending any product back:
Only after receiving our written approval may the product be returned.
Returns sent without prior authorization or without the completed Declaration of Contamination cannot be accepted.
For products that have been opened or used, the completed Declaration of Contamination is mandatory.
Unopened and unused products may be returned without submitting the Declaration of Contamination form.
The Declaration of Contamination is required for health, safety, and regulatory reasons.
It ensures safe handling of returned equipment and compliance with applicable regulations.
If you have any questions regarding your order, registration, or shipping, please contact us at: webshop@solivac.hu
For technical support inquiries, please:
Our team will review your request and get back to you as soon as possible.
